Monday, October 26, 2009

Think beyond Facebook

For a lot of organizations, the leap into social media begins (and often ends) with this sentence: “We need a Facebook page!” If you hear that said by a colleague—and especially if you say it yourself—take a step back and carefully consider your options. While Facebook’s 300 million members might make you think you have to be there, it’s by no means your only choice. And it may be a waste of time.

Your main consideration should be your audience. Are they on Facebook? If so, can your content compete with all the other content they engage with on Facebook? For some organizations, the answer is yes. But as Facebook grows larger, it will be a good fit for fewer and fewer organizations. While Facebook can be a great business development tool, its members use the site primarily for personal use, so you need to be pretty compelling to get noticed. Just because you build it, there’s no guarantee they will come.

Even if your company says no to Facebook, however, you don’t need to say no to social media as a whole. You could start a blog. You could launch a YouTube channel. You could put a discussion board on your website. And maybe best of all, you could use a tool such as Ning to start your own social network. There’s no one tool that’s right for everyone and no shortage of options. Saying no to Facebook may make it a little harder to get started, but thinking beyond the most popular social media site may be exactly the right way to begin.

--Anthony J.

Thursday, October 1, 2009

The Show within the Show

During last Sunday’s episode of “Desperate Housewives,” viewers were teased with a Sprint commercial titled “Another Desperate Housewife.”

This spot was created by the writers of “Desperate Housewives” and was given the same general feel as the program, with a similar setting, tone and narration. It was like a mini spin-off masquerading as a commercial and featured a couple in the throes of suspicion, betrayal and mystery a la Wisteria Lane. There will be seven more of these shorts throughout the season, and the couple from the commercial will casually appear in a real “Desperate Housewives” episode, further blurring the line between the program and the commercial.

“You want to be able to relate to viewers within the property they know and love and that they have a passion for,” said Stephanie Kelly, Sprint’s entertainment media manager.

By incorporating elements of this highly rated program into their spot, Sprint is hoping to pique the interest of viewers and reduce the dreaded fast-forwarding of their commercial.

This is an innovative way of increasing commercial viewership. It makes sense. People who enjoy the campy salaciousness of “Desperate Housewives” will be intrigued and entertained by “Another Desperate Housewife.”

It is safe to predict that this ad will most likely be watched more frequently than a traditional ad and will be better remembered. But will it sell more Sprint phones?

--Tessa G.

Tuesday, September 22, 2009

Credit if you read it

One of the greatest challenges to buying advertising online is the lack of “ratings”; the data that tells agencies and their clients how effective an ad buy might be.

Search ads—those that pop up alongside your Google search for, say, coffee shops and tell you to get your fix at CafĂ© Joe’s in your neighborhood—are more popular, because they are measured by click-throughs. Though that might not be an entirely accurate measurement—some will see the ad but not click, and others will click on it by accident—it at least offers some hard number with which to gauge. And media buyers are really awesome with numbers.

But Facebook just announced today it will be polling users about display ads and sending the data to Nielsen for analysis.
Display ads are typically banner ads, across the top or middle of the page, or ads down the side of the page, in the rail. Facebook will begin testing new formats for display ads and asking users whether they noticed the content.

Facebook Chief Operating Officer Sheryl Sandberg credited the company's revenue growth, which is expected to rise more than 70 percent this year, to Facebook’s increasing number of users and the introduction of new ad products. Considering Facebook is expected to generate more than $500 million in revenue in 2009, this could be a big deal.

It will be exciting to see whether this makes Facebook ads more useful and valid in traditional media buys. And just out of curiosity, my own poll: Did you see and link to this blog from Asher’s Facebook page?

--Julianne W.

Friday, September 18, 2009

What Media Buyers Want

I’ve recently been doing some web research for one of our clients, trying to find websites targeting women aged 18-54 who have young children and who live in Indiana. I happen to be a person who fits this demographic, so I can personally recommend a few sites I frequent; but honestly, I may not be your average bear. Ask people who know me.

Another option: to pick the strong newspaper or television websites of major metro markets in the state, which consistently get high traffic because of their local news and weather content. This option will reach a large population and may be cost effective CPM-wise. But it also will expose my message to a bunch of people who may not care, because they are not my core demo.

In a media-buying dream world, here is what I really want:

· A (free) website that ranks other websites based on basic demographic information:
o Geography
o Sex
o Age
· It could go a step further and allow us to target based on other factors such as:
o Education
o Marital status
o Income
o Children in the household
o Whether they ate at Subway in the past month
o Etc

I can see it now. You log in to awesomewebsiterankingbydemo.com, check all the targeting information you need, and up pops a comprehensive list of the top sites, ranked by total number of unique visitors who meet the demo criteria.

Is there such a thing out there? Compete.com is a good start for basic website comparisons, but you have to pay for the really good data. The stuff we really want. And need.


--Tessa G.

Wednesday, September 16, 2009

Sing-a-long math


The power of a jingle is never more evident to me than when I’m with my 12-year-old daughter.
She hums, she taps, she whistles, she sings. She sings Fall Out Boy, Taylor Swift, Pink and Katy Perry. She also sings the Luna Flooring telephone number we heard so often in Chicago: 773-202-LUNA.

This is a child who might not come up with the result of 7x8 if her life depended on it. But she could get you new wood laminate floors in a jiffy.

Every time I hear her sing some ditty or jingle off a radio or TV spot, I am reminded that setting things to music can be a very effective tool to help consumers remember important information. Especially if it’s used consistently and frequently, as those ever-lovin’ Luna spots were.

I’m writing tunes right now for things such as her morning routine, remembering to close closet doors and turn off lights, and how to pack a nutritionally balanced lunch. I might need a full opera for the multiplication tables.

There’s sound research to support the success of jingles. Professors Graham Hitch and Alan Baddeley at Cambridge University have published extensively on music in the working memory, and language and music as cognitive systems.

There also are some fun lists of the best-worst jingles and songs, the earworms that chew incessantly at your brain, online at How Stuff Works. Do you remember “you deserve a break today” from McDonald’s? What about the baby-back ribs jingle from Chili’s? Yeah, they’re stuck now, aren’t they? Sorry about that.

What’s your favorite? Or your love-to-hate? Share the pain. And let me know if you need some new vinyl tile.


--Julianne W.

Thursday, September 3, 2009

Fox Introduces the “Tweet-Peat”

Fox is teaming up with Twitter to give viewers a unique reason to watch repeats of “Glee” and “Fringe” this week. Cast and crew members of the shows will tweet commentary, offer behind-the-scenes information and answer fan questions via Twitter. These tweets will scroll at the bottom of the screen during the repeat episodes of “Fringe” at 9 p.m. Thursday and “Glee” at 9 p.m. Friday.

I am a fan of social media. Both Twitter and Facebook are viable venues for my egocentric need to express myself and my voyeuristic desire to steal a glimpse into other people’s lives. But if I wanted to get insight into a television show, I would do it online.

We have to deal with so much sensory overload on cable news networks with the scrolling news and split screens. We put up with the scrolling commentary on last season’s repeat episodes of “Lost” because, frankly, “Lost” became so convoluted with its constant twisting of time and space that without the commentary, most of us couldn’t remember what happened before the commercial break, much less determine whether what happened was in the future, past or present.

Will fans take the time to go online and tweet their questions? Will these “Tweet-peats” increase viewership, or will the tweets merely annoy viewers? I expect that true fans of these shows will enjoy the inside information coming directly from the cast, but will they care about what the executive producers have to tweet?

To join in on this Twitter/TV experience, follow the two events at: twitter.com/FRINGEonFOX and twitter.com/GLEEonFOX.


--Tessa G.

Wednesday, September 2, 2009

All the news that's fit to post


Be still my heart—credible, vetted, properly sourced journalism still is valued. And not just by old-school former newspaper writers/editors such as me.

An editorial by former newspaper writer/editor (and now venture-capital firm senior adviser) Larry Kramer describes plans by Yahoo and AOL to not only aggregate content, but to publish original news.

As a former new-media freelance writer, I’m curious to know whether these mega-companies will pay a fair wage vs. the $10-per-500-word-story norm that seemed to be the going rate on many, many freelance writing clearinghouses.

I also wonder how that news will be edited. Newsroom standards are strict—we called every phone number before it was published. Looked up every address. Did the math when something was reportedly 20 percent higher this year. Editing is more than dotting I’s and crossing T’s.

Nonetheless, I have hope. That passion for truth and an open, informed society that motivated so many of my now-jobless reporter/editor colleagues seems alive and well.

“The moves to original content from the former kings of aggregation is an encouraging sign that some companies may come up with the business model that can support serious journalism,” writes Kramer.

That model may differ from site to site, he explains, depending on the type of content. Some may be supported by advertising. Some may charge for access. Regardless, there is a blessed awareness that the content must be credible to build a following.

Newspapers in major metropolitan areas might take heed. Bogged down with print infrastructure costs, many have cut reporters, writers, photographers and editors—content creators—to save money. I am eager to see what happens with those who choose the reverse, who shed physical costs to invest in product.

It might save that essence of newspapers about which I’m truly passionate: the accuracy, the credibility, the thoroughness, the accountability, the quality so essential to our society.


--Julianne W.

Thursday, August 27, 2009

Local Spring 2009 Arbitron Radio Ratings

Here’s a quick snapshot of the newly released spring 2009 local radio ratings, including gains/losses since the last survey period in fall 2008:

Federated Media stations top the list, with WOWO continuing to dominate in the market. It should not come as too much of a surprise that the conservative city of Fort Wayne listens to the likes of Glenn Beck and Rush Limbaugh.

Both country stations, K105 (WQHK) and WBTU, had some minor losses in shares, yet K105 remains strong in key demos. While the country format may be declining, the two hip-hop stations, Hot 107.9 (WJFX) and Wild 96.3 (WNHT), showed some gains.

WLDE 101.7 took the greatest hit with a 2.4 share loss. WFWI The Fort is also declining. Is it possible that Bob and Tom have finally run their course?

Although the Arbitron rating system is imperfect, because it depends on written diary entries, it does give us a glimpse into the trends of Fort Wayne’s radio listening habits.



--Tessa G.

Tuesday, August 25, 2009

But do they make me look fat?


The Gap announced recently that it’s abandoning TV for its latest product launch. Instead, its Born to Fit line of denim will be marketed online, primarily through Facebook. All other media—print, outdoor, cinema and blog ads—will drive consumers to the Facebook page.

The Gap? No TV? Isn’t that like a mall without Coke?

Actually, maybe even that analogy is a sign of the times. TV viewership is declining and growing more fragmented as entertainment and viewing choices multiply. Malls vie for traffic with online retailers, lifestyle shopping plazas and freestanding independent stores. Coke is facing challenges from energy drinks and specialty waters (and is producing a few itself).

And The Gap? If I had a penny for every time I heard someone say “The Gap just doesn’t have anything anymore,” I could buy a truckload of khakis. Is its steady decrease in same-store sales over the past two years a result of poor advertising or a poor merchandising mix?

It will be equally hard to determine whether any bump in sales with this campaign is the result of Facebook or simply a great product. Born to Fit promises a range of style choices, increasing the odds of finding a great-fitting pair of jeans. And I’d buy a pair of great-fitting jeans from the back of a truck parked down the street.

But the Facebook page already had more than 335,000 fans just a week after its launch. Many were wishing The Gap a happy 40th birthday. (And yet its distressed jeans don’t look a day over 39.)

Do you shop The Gap? Do you watch TV? Do you go to the mall? Do you Facebook? Most importantly, where do you go for great-fitting jeans?

--Julianne W.

Wednesday, August 19, 2009

Social Media Strong Ally in Crisis Communications

We’re all seeing the value of social media as a new set of building blocks for advertising and marketing strategies. Those who are not cultivating this value and embracing these additional venues may not survive in whatever the world of commerce shall be in full economic recovery.

Another use of social media, as a PR tool in a crisis situation, was demonstrated earlier this year by Domino’s Pizza. The analysis of Domino’s response is complete; Domino’s response to the situation was right on target for today’s communications environment. The steps the folks at Domino’s took are truly impressive.

The takeaway from the experience underscores the value of a crisis communications plan for every company. The Domino’s event demonstrates the value not only of social media, but all avenues available, and is a very good exercise in crisis communications.

An article by Amy Jacques, published in the summer issue of PRSA’s publication The Strategist and online at prsa.org, contains a full accounting of Domino’s experience, as told by Tim McIntyre, vice president, communications. I encourage you to take a look at “Domino’s delivers during crisis: The company’s step-by-step response after a vulgar video goes viral.”


--Mike B.

Tuesday, August 18, 2009

Ozzy + Chimps = Ad of the Day?

The latest commercial from Samsung Wireless features Ozzy Osbourne as we now know him: a sad, lost soul holding on to his fading fame with weak and predictable attempts at humor. Maybe it’s just me, but an aging rock star with a chimpanzee is not a winning combination. The commercial doesn’t make me laugh. It doesn’t shock. It doesn’t make me want to go out and buy a Samsung Solstice phone. Am I missing something?

--Tessa G.

Friday, August 14, 2009

Two days, two presentations, tons o’ fun

On Wednesday, I spent my lunch hour presenting “Social Media for Real Estate Professionals” to the Fort Wayne Area Association of REALTORS®. Yesterday, I presented “Can You Hear Me Now? How the Social Media Revolution is Transforming Communication—and Your Business” to the Advertising Federation of Fort Wayne. You can check out the PowerPoints on SlideShare here and here, but I’d love to present to your group in person. Let me know if you need a speaker on these or any similar topics, and I’ll do my best to make it work.

Thanks to FWAAR and AdFed for inviting me to speak, and thanks to both audiences for listening, asking great questions and adding to the conversation!



Wednesday, August 12, 2009

Is Streamy Dreamy?

I want to sit at the helm of a master control panel. Within that panel I want to find my cell phone voicemail and text messages, my landline messages, messages from my three personal email accounts, my work email, my work voicemail, my work Blackberry voicemail, my RSS feeds, my Twitter account, my personal Facebook page, the Facebook pages and Twitter accounts I maintain for others, my Flickr account, my Shutterfly account, my Walgreens photo account, my iTunes, my blog and my personal website. One massive mass-communication dashboard from which I can receive information and to which I can turn it back out.

Despite what my friend Sam says, I’m not aiming to be Big Brother. I just keep forgetting to check my landline voice mail. (Call my cell instead.)

Until the day someone builds my hub, I’m looking for a simple way to tie a YouTube account, a Twitter account, a Facebook account, a blog and a Digg account. I want to be able to post status accounts in one place and send them to Twitter and Facebook. I want to be able to post blog links to Twitter, Facebook and Digg. I want to be able to post YouTube video links to Twitter and Facebook. I want to be able to post YouTube comments to Twitter and Facebook. I want to be efficient in my social information distribution. Is that too much to ask?

I’ve been looking at Streamy. Now that FriendFeed has been absorbed by Facebook, it seems an even more viable alternative. I don’t really need the news side of Streamy, which sounds as if it could be a big side of Streamy. But I haven’t heard of anything more effective for social communication interrelation and distribution.

Have you? What do you use? What do you think?

--Julianne W.

Monday, August 10, 2009

The difference between social networking, social media, and Web 2.0

This may seem like fairly useless information, but it may help those of you who are confused about the difference between social networking, social media and Web 2.0. Plus, I like making charts. So here goes...



Social networking is the act of connecting with others online. It can happen via Facebook, Twitter, LinkedIn, MySpace, etc.., but it simply describes the act of engaging in a dialogue in a web-based forum. And the places where those conversations happen are often called...

Social media sites, which simply facilitate the act of social networking. However, social media sites have capabilities that go well beyond social networking. For example, YouTube is primarily a video sharing site, but the comments section is a form of social networking. And just as social networking is a subset of social media, social media is a subset of...

Web 2.0, which represents a new approach to web design and content that encourages interaction. As Mark Cuban (http://blogmaverick.com/2008/03/29/if-the-news-is-important-it-will-find-me/) might say, Web 2.0 is lean forward, not lean back. And lean forward means participating not just via social networking or through social media sites, but by a wide variety of user-generated content.

If you want to hear more about the ways in which social networking and social media are changing the web, join me at one of these events next week. If it makes it any more enticing, I promise more fancy charts. I hope to see you there!

“Social Networking for Real Estate Professionals”
Fort Wayne Area Association of REALTORS®
Wednesday, Aug. 12, noon – 1 p.m.
3403 E. Dupont Road, Fort Wayne
For more information, call (260) 426-4700.

“Can You Hear Me Now? How Social Networking Is Transforming Communication—and Your Business”
Advertising Federation of Fort Wayne
Thursday, Aug. 13, 11:30 a.m. – 1 p.m.
Club Soda (upstairs), 232 E. Superior Street, Fort Wayne
Click here to register online or call (260) 469-3907.



--Anthony J.

Friday, August 7, 2009

Does Bing have the zing?

By now you’re probably familiar with Bing, the newest search engine on the block. It’s the offspring of the recent Microsoft and Yahoo! merger. These two gurus are coming together to try to compete with search engine giant Google.

Competition is good for any industry, but will they make a dent in Google’s 65 percent share of market searches? According to BusinessWeek, Yahoo! held a 20 percent share of market searches. Maybe by putting Microsoft’s fiscal muscle behind the Bing endeavor, it can gain some traction against Google?

As an avid Googler, I would need to find something very unique and compelling about Bing to make me switch. I use a PC at the office, and a couple of weeks ago Microsoft reset my search setting to Bing. Trust me, I didn’t do it. Now when searching, I find myself avoiding the convenience of a search engine in the tool bar. Instead, I will go to Google, then search from there. It’s familiar, has a clean look, and is easy. And frankly, I simply prefer Google as my search engine.

It will be interesting to see how Bing fares this next year. Will the Microsoft/Yahoo! team identify a better search algorithm? Time will tell.

Have you used Bing? What do you think of it?


--Kara W.

Thursday, August 6, 2009

Nielsen Offers New Radio Measurement

Nielsen is rolling out a paper diary system to measure radio in 51 small to midsize markets. Similar to diary measurements for TV, this radio version will rely on consumers to log their listening habits. This will be beneficial for small markets who cannot afford the portable people meter offered by Arbitron.

There are pros and cons to this new system. On the plus side, Nielsen’s sample size will be larger than Arbitron’s and will thus offer a more precise measurement. They will over-sample and offer larger incentives to harder-to-reach younger demos and minorities. Also, Nielsen’s diaries will include stickers with station call letters and frequencies, which will help respondents recall which stations they listened to rather than name stations based on their top-of-mind awareness.

On the other hand, the stickers may prompt participants to check off a station they don’t listen to. Another concern is that ratings will only come out once a year. Format fluctuations and local programming changes will make these ratings irrelevant.

The bottom line: Some ratings are better than no ratings. For small markets who are not subscribing to Arbitron because it is cost-prohibitive, Nielsen is a valid and cost-effective alternative. For large radio groups such as Cumulus and Clear Channel, switching from Arbitron to Nielsen seems like a step back, but in these economic times, the pros apparently outweigh the cons.


--Tessa G.

Tuesday, August 4, 2009

Two questions to remember when creating web content

How often do you think about your website? If you’re like most people, the answer is “not much.” That’s unfortunate, because your website is one of your business’s most important assets—and as the web evolves, the way visitors use your site, and their expectations once they land there, are changing, too. If you haven’t thought about your site in a while, it’s probably time for a tune-up.

Asher recently completed web usability studies for two clients, and the results have led to significant changes in the sites’ structure and content. The major tenets of web usability are well beyond the scope of this post (and better stated by Jakob Nielsen), but the key is to review every page on your site and ask two simple questions:

• What do you want the visitor to do on this page, and
• How do you facilitate that action in as few steps as possible?

That may sound simple, but visit a few sites and consider how few truly anticipate your needs and make it easy for you to interact with the people behind the page.

All of this is becoming especially important as we use the web more often to quickly access information and less often for in-depth reading. As Michel Agger says in “How We Read Online”:
“On the Internet, we hunt for facts. In earlier days, when switching between sites was time-consuming, we tended to stay in one place and dig. Now we assess a site quickly, looking for an ‘information scent.’ We move on if there doesn't seem to be any food around.” In other words, they decide what they want to know, pop in for a quick visit, and then leave. And there’s not a lot you can do to get them to stay—unless you let them have some control over the conversation."
Help your visitors get what they need and move on, and it’s more likely they’ll come back to you the next time they need something. But just like any other communication challenge, if you ignore their needs when constructing your message, it’s likely that they’ll ignore you right back.

Monday, August 3, 2009

Would you like verification with those fries?



I thought I spied a clever-sneaky new form of advertising on Facebook yesterday. I was wrong, but the possibility is something to “keep in mind.”


To upload a link to a Facebook account I manage, I had to type in a pair of words for verification. The pair? Coca-Cola. It made me wonder … was Coke paying to have its brand circulate among the random verification words? Were others?


(It also made me want a Coke. I found a Diet Pepsi instead. I did fail the taste test years ago.)
I couldn’t find anything on Google about such an advertising plan. So I went straight to the source and asked Facebook, which has proved quite a helpful entity every time I’ve had a question. Their answer:


“Thanks for your inquiry. We do not sell verification words as advertising. However, we will keep your suggestion in mind as we continue to improve advertising on the site. Let me know if you have any further questions.”


Nice people over there at Facebook. The bigger point, however, is the potential for brand integration into every process. Are you looking for a way to put your brand in front of more people? Find out where those people already are and craft alliances.


If you’re a member of your target audience, it’s an easy thing to look at your habits and surroundings with an eye for brand appearances. If you’re not, spend some time with someone who is. Learn where they already go, then be there.

I like Facebook. I use it all the time. I like soda. I drink it all the time, often in front of the computer while I’m using Facebook. It would be a natural pair. (Whether Diet Coke or Diet Pepsi.) I’d like to keep Facebook free by typing “Coke” or “Pepsi” or “Aveda” while I’m verifying my account, vs. “muddle red” or whatever the program comes up with. Thanks for your time in replying, Facebook. I’ll be curious to see what pops up next.


--Julianne W.



Friday, July 31, 2009

Want Customer Insight? In Real Time?

In the world of social media, it’s a constant conversation. All hours of the day, every day. So, how do you know whether they’re discussing your business? Want to eavesdrop on the conversation and get an insight into your consumers’ perceptions? It’s easier to do than it sounds. Get online and start listening.

Yelp.com, CitySearch.com and local.yahoo.com are good websites. Or set up a Google alert to notify you when your business is referenced in any review, blog or online publication. Run a search on Twitter.

Listening will provide you insight. But to take it a step further and provide good customer service, you should respond to customers’ posts, both good and bad. It demonstrates that you’re a caring and engaged business owner. That said, if you receive a scathing review, it’s advised that you hold off on an immediate response and allow yourself time to cool down before responding.

Whatever you do, don’t post false reviews to bolster your business or badmouth a competitor. It could potentially ruin your reputation and even get you into legal trouble. Not worth it.

Now, go forth and start listening!


--Kara W.

Thursday, July 30, 2009

No “Spin” Needed

I’ve worked with the media for more than 30 years, helping companies and organizations share information with their respective audiences. Here at Asher Agency, public relations and media relations planning and execution are just two of the services we provide our clients.

A recent media event we completed for Habitat for Humanity here in Fort Wayne reaffirmed my belief that good media coverage is accomplished most successfully when the activity includes the simple basics of a solid news story. This particular event, a ribbon cutting (we did a “board cutting”) garnered exceptional news coverage—before it was held and after.

Why the success? First, we worked hard on the project, and certainly the folks from Habitat for Humanity and the ReStore worked hard getting things ready. But hard work, a good plan, networking and a strong knowledge of good public relations practices aren’t always enough.

The basics of a good news story with several hooks helped propel this seemingly simple event into the success category.

Habitat for Humanity by itself is an organization with a mission that is good for people and good for the environment. Habitat’s ReStore furthers these efforts by reselling donations of building materials and used items that normally would go to the landfill and recycles them into new lives with purpose. And Habitat invests the proceeds from the sale of donated items into new housing for deserving families.

Those elements comprise news stories with several possibilities: a feature on the environment, a positive economics story in difficult times and a human-interest piece.

No spin was needed!

The word “spin” is often associated with public relations and PR activities. Some stories need more than spin; others, like this new Habitat for Humanity ReStore in Fort Wayne, carry themselves.

The term “spin” has a negative connotation in my mind. I’m not sure why. I’m curious what others think about the term and its application. Let me know what you think.


--Mike B.

Wednesday, July 29, 2009

Late Fringe Morphs Into Prime with Leno


It’s not really a new show, per se, but rather an old show redefined and uprooted to a new time period. Jay Leno is moving from the 11:30 p.m. late fringe time slot he inhabited for 17 years as host of NBC’s “Tonight Show,” to 10 p.m.—the final hour of prime time. The show will air every day, Monday through Friday.

It is hard to predict whether NBC is crazy or brilliant. According to NewMediaMetric’s research,
Leno may be able to pull off a ratings win on Tuesday night, when other networks are showcasing new and unproven dramas. The other nights will prove more difficult, when Leno has to compete with hits such as “CSI: Miami,” “CSI: New York,” “Private Practice” and “Numbe3rs.” Can Leno compete with first-run programming that has a solid and loyal audience?

Giving one program monopoly over five nights of prime programming is a very risky move on NBC’s part. They have the potential to lose shares (and revenue) every weekday. Leno jokes about his precarious position in the fall 2009 lineup: “Do we expect to beat ‘CSI?’ No,” he admits. “Originally I wasn't going to stay at NBC. But I remembered something my parents always told me, ‘Whatever I do in life, make sure I come in fourth.” The show would have had a much better chance of rising above fourth place had it premiered during the summer months, when other networks are in repeats.

“The Jay Leno Show” premieres September 14 at 10 p.m. (Eastern).

--Tessa G.

Monday, July 27, 2009

Marketing Mistakes: Six Red Flags to Avoid

I’ve said this before, and I’ll say it again: Most marketing is bad. Awful, actually. When the creative is good, it’s often poorly targeted; when the targeting is dead on, the creative usually sucks. And more often than you’d think, the creative and the targeting aren’t what they should be.

Here’s one example: Six Flags’s revived campaign for its theme parks, featuring “Mr. Six,” whom Time calls a “creepy dancing old guy.” And that’s not the only insult Time and its sources hurl at Mr. Six:

“[H]is troll-like antics may prevent you from ever setting foot in a Six Flags park,” Time writer Sean Gregory says.


“It's a pretty miserable piece of advertising,” says Barbara Lippert, a critic for Adweek, the trade publication. “It's as dumb as can be, and talks down to us. He's like an Elmer Fudd who never made it out into the country.”


So what’s the root of evil campaigns like this one? Why does bad marketing happen? There are a lot of reasons, but in honor of Mr. Six and his favorite theme park, here are Six Red Flags to avoid:


• Too many decision-makers. Marketing designed to please everyone in the boardroom usually pleases no one in the audience. If you find yourself making concessions that ensure your campaign flies, it’s time to make a difficult decision. Either risk making someone unhappy, or start over.

• Not focused on the right audience. Who is Six Flags’s audience? Teens and tweens, right? Now, does Mr. Six look like a character who resonates with teens and tweens? Take a look at his Twitter bio. Do most teens and tweens even know who Fred Astaire is?

• No clear branding strategy. If a company cannot concisely and quickly say how they are differentiated, it’s going to be hard to develop a 30-second message that tells the audience why they should care.

• Too much navel gazing. Comments like this one from a Six Flags exec are a good reminder that your audience doesn’t think about your brand nearly as much as you do: "We had a lot of internal conversations about Mr. Six, and we were like, look, he's beloved by our guests," says Vieira Barocas. "There are definitely people who are not fans of him. But he has more fans than not. And at a time when there's all sorts of uncertainty, people like the familiar and the known." Remember: “familiar and known” to you does NOT necessarily equal “familiar and known” to your audience.

• Doing what you’ve always done. Change is hard. It’s clear that one of the main reasons why Mr. Six was revived is that bringing him back seemed easier than starting over. Easier, yes; but better? Not so much.

• Not knowing what else to do. Six Flags is in trouble—they filed for bankruptcy protection in June, as Time notes—and Mr. Six seems like an act of desperation. Would the company have been better served by some market research? Might have their money been better spent on rebranding its theme parks? Probably. But the unfortunate, common rule of thumb is, “when you don’t know what to do, throw more money at the ad budget.”

There’s good news in all of this. Avoid these marketing red flags, and your campaign will stand out. It’s not easy, but it’s worth the extra effort.


-Anthony J.

Wednesday, July 22, 2009

No mayo on my website, please

Burger King’s “have it your way” slogan is not just for burgers anymore. Now you can customize its website. Sliders across the top of the home page allow you to view more games and video—something my 12-year-old would love—or more food and nutrition information—where I get calorie counts on my BK Veggie or Whopper Jr.

While we’re both there, we can see some of the fast-food vendor’s cult classic commercials. Burger King has collected all the old creative that lived in YouTube and other cyberspace hidey-holes and put it in one spot again.

It’s an interesting take on the challenge of creating a single website that serves everyone. I’m a little leery about the “Angry Gram,” which allows you to send a message via screaming Whopper to someone who “annoys the hell out of you.” That, I might not want my 12-year-old to find.

But it’s almost a game in itself to play with the sliders and see what appears or disappears. Of course, even if you push the “food” slider all the way down to zero, some buttons for chicken tenders and cheesy tots and apple fries stay, linking to nutrition information. The food and beverage industry isn’t all fun and games.

But you want cheese on your website? Burger King’s got it.

--Julianne W.

Tuesday, July 21, 2009

Networks Balk at C3 Ratings for Sports

The C3 ratings system, which averages live ratings with three days of DVR viewing, was implemented for network television in 2007. These ratings differ from traditional live program ratings in that they take into account commercial viewing during DVR playback. Nielsen believes it is ready to apply this metric to TV sports starting with the 2009 NFL season, but networks are resisting the change.

Sports were not initially included in this system because the regional nature of sports programming makes the process a bit more complex than for consistent national programming. Commercial breaks occur at different times in different markets and fluctuate from game to game. Nielsen needed some time to fine-tune the new metric and ensure there were no technical problems. They now feel confident that C3 can do for sports what it is doing for other programming: offering advertisers a more precise measurement of who is watching their commercial.

But networks (who refused to officially comment) are not convinced. Their main concerns are the methodology and potential errors. Compounding the issue was a memo from Nielsen recently acknowledging that it made errors processing the ratings for five NFL regional and national telecasts, as well as mistakes for a number of pre- and post-game shows and other segments.

Then there’s the fact that ratings will most likely drop an estimated 6 percent with the C3 system. This drop in ratings could equate to significant revenue loss for the $8 billion sports market. This, most likely, is the rub.


--Tessa G.span>

Monday, July 20, 2009

GM uses social media to engage customers in a conversation

Large companies are beginning to understand the power of using social media to listen to their customers. The latest example: General Motors CEO Frederick Henderson’s “Tell Fritz” portal on the company’s “Re:invention” site.

The portal, which the Wall Street Journal calls an “Online Suggestion Box,” encourages visitors to share their “ideas, thoughts and suggestions.” “He'll read them and respond to as many as possible each week,” the site promises.

I dropped Fritz a note this morning, suggesting that if GM wants to “reinvent” itself, it should fast-track the Volt and invest in other new technologies that will truly change the way we drive and consume resources. I’ve had this thought for a while, but the “Tell Fritz” portal gives me the opportunity to do something with it—and it gives GM the opportunity to listen and respond.

If a company as large as GM is using social media to engage customers in a dialogue, other organizations should be able to do the same. How is your company using social media to start a conversation with your audience?


--Anthony J.

Thursday, July 16, 2009

What’s Happening Now?


Did you know that 6,000 people are researching restaurants from their cell phones in cabs? And that 29 of them just left their phones in those cabs?

Did you know that 23 million people are talking on their cell phones? And that 308,000 of them just hung up?

According to Sprint, that’s what’s happening now.

Yep, it’s one clever campaign. Has it conveyed that Sprint is introducing America’s first 4G Network? Not necessarily, but their ads sure are entertaining. And they’re relevant to today’s society, because everything is instant—primarily thanks to cell phones. Whether it’s Twitter, Facebook, or text messaging, people are in touch with each other and the world around them on a minute-to-minute basis.

It’s amazing how quickly cell phones went from being an extravagance to a necessity. I bought my first cell phone about eight years ago as a safety precaution for a long road trip. It has now been at least six years since I’ve had a landline. From business emails to monitoring Cubs scores, the cell phone is my lifeline to the world. Maybe I’ll need that 4G Network, after all!


--Kara W.

Wednesday, July 15, 2009

15-year-old speaks, whole markets collapse

Twitter is for the geriatric set, says a 15-year-old in the U.K. after a thorough and scientific analysis of teen media usage that involved texting a bunch of friends and writing up the results in a day.
No one buys music, either, and phones are rather useless unless you want to talk to girls.

This one boy’s perspective, written at the end of a two-week internship and just before he headed to scout camp, has been republished and probably even re-Tweeted by a few senior citizens around the world as the holy grail of youth media and marketing.

It’s doubtful young Matthew meant to speak for the world, but the world thinks he has. I anticipate an imminent plunge in Twitter popularity.

As unscientific as the teen’s report might be, he’s not far off from some real reports. Twitter’s appeal is shaky by many accounts. The music industry has bemoaned the decline in CD sales for years. And lawyers for the movie industry already were busy with pirating cases.

What would be really interesting is a scientific and broad look at young-teen media consumption. It would be even more fascinating if it crossed international borders, considering media does, too. Most fascinating? Trying to determine how to reach a statistically large pool of those young people who don’t read newspapers, don’t use the phone for calls, don’t consume mass media. Matthew did mention Facebook…

--Julianne W.

Monday, July 13, 2009

NakedPizza: a Twitter success story

I’m one of those communicators who’s at least somewhat of a Twitter skeptic, but it’s undeniable that a few companies are tweeting their way to profitability. One example: NakedPizza. On its way to reinventing pizza, the New Orleans-based business is also redefining the ways in which social media can lure customers. This post on the Social Media Optimization blog provides a great overview of NakedPizza’s twitterage, but here are a few highlights:

• NakedPizza understands that Twitter is best used for short-term, immediate-action promotions—like this recent tweet: “looks like rain. good night for piza. we deliver. any lrg specialty piza only $12.95" - menu

But they know that promotions should represent only a fraction of tweets, so NakedPizza spends a lot of time tweeting in ways consistent with their mission of delivering great-tasting pizza that's actually good for you—for example, “>50% evry food $ is spent on food from restaurants, vending machines, movie theaters, and schools. oh my.”

• And occasionally they just thank their customers: “Shout out to Americorps big ass pizza order. Massive. Thx for helping in new Orleans.”

• How do they generate followers? By offering a combination of good information, Twitter-specific promos and lots of retweets, and by integrating Twitter into their larger marketing efforts, like this billboard above their store.

To learn more about how NakedPizza is using Twitter, follow them at Twitter.com/NAKEDpizza.


--Anthony J.


Wednesday, July 8, 2009

Advertising in Kindle’s Future

The Kindle ebook reader, the newest gadget everybody wants but nobody needs, is planning on adding advertising to its ebooks.

According to patents filed by Amazon, the Kindle would include ads throughout the ebook, in its margins, between chapters or every 10 pages. The ads could be targeted based on the consumer’s profile as well as the content of the novel. Imagine settling down to read “Moby Dick” and being sidetracked by an ad for a whale-watching cruise from Expedia.com.

Users would have the opportunity to purchase the book at a lower price if they agreed to view the ads.

This is a novel (pardon the pun) way for advertisers to target their audience; but from the perspective of a consumer, I would have a hard time really losing myself in a story if ads were incorporated into the pages. It would be a distraction that may negatively affect my perception of the advertiser.


--Tessa G.

Tuesday, July 7, 2009

The first to get the scoop

Starbucks announced a campaign yesterday in which Facebook users can give their friends a free pint of one of Starbucks’ new coffee ice creams.

By logging on, you can send one friend a coupon to be redeemed for one free pint. But there is one catch: You must be one of the first 800 to click at the top of each hour.

Limiting and pacing the free-for-all may save Starbucks’ long-running campaign (through July 19) from the plight suffered by KFC when its grilled chicken giveaway was too successful: Demand exceeded supply, angry people bearing coupons stormed the stores, and the campaign was yanked amid clucking about poor planning.

I have yet to scoop the competition in the Starbucks hourly giveaway, however. Apparently my mind only wanders mid-hour.

And I will choose carefully with whom I share a pint. If I send you one, please keep in mind that I’d really like one back. The Caramel Macciato looks tempting…

--Julianne W.

Thursday, July 2, 2009

Why we love Facebook

This week I’ll be travelling back to Boston, where I grew up. I moved away after college, so I’ve been in Indiana for 15 years. That’s a long time, but Boston’s my home, and it’s where I can still find most of my family and many of my best friends.

There’s also another place I can find them: Facebook. Thanks to the recent graying of social media, I’ve reconnected with a lot of my high school and college friends, and as a result:

• I’ve rekindled friendships with people I’d lost touch with, sharing old stories and catching up on the past 20 years
• A few acquaintances have grown into friends, as their interests and mine have become more alike than they were 20 years ago.
• Conversations with all of these people have become much more efficient. Now, instead of asking people what they’ve been up to, a glance at their status, photos or info page allows me to ask more specific questions and ultimately have more substantive conversations.

I hope to see many of my friends on my trip back home—and thanks at least in part to Facebook, it looks like that’s going to happen. Is it possible that we would have reconnected without social media? Yes, but because we’re connected online, I’m guessing the conversations will be a little better—and that those conversations will continue long after my plane brings me back to Fort Wayne.


--Anthony J.

Wednesday, July 1, 2009

MRI Launches New Ratings System for Magazines

Mediamark Research & Intelligence (MRI) unveiled the first ever ratings measurement for magazine advertising. The new service, AdMeasure, will focus not only on circulation or potential readership of an ad, but will go a step further by measuring the ad’s effectiveness.

The metric will answer the questions:

Was the ad noticed by the reader?
Did it affect consumer behavior?

“Historically, a magazine’s total readership was accepted as a proxy for ad exposure,” said Kathi Love, president and CEO of MRI. “AdMeasure sharpens the focus of magazine accountability by moving the needle from measuring the ‘opportunity to see’ a print ad to measuring how many readers actually saw the ad, as well as how many took an action as a result of seeing it.”

There seems to be a trend in media’s desire to give marketers more precise and qualitative measurements of their advertising. From the new Eyes On rating system
for outdoor advertising to this new AdMeasure for print, those media once considered to be a complement to TV and radio are stepping up by offering better accountability and giving advertisers more reason to spend their ad dollars with them.

AdMeasure will provide ratings for national ads one-third of a page or larger in roughly 645 consumer magazines nationwide.


--Tessa G.

Tuesday, June 30, 2009

Copyright may be exactly right for newspaper copy


I don’t know copyright law in detail. Being a writer, editor and occasional photographer, I assume first that everything is not for use until I confirm that it is.

One of the latest proposals to save print journalism, however, seems to have good legs in existing copyright law. A story in Editor and Publisher suggests extending copyright law to offer newspapers protection for the content they generate for a set period online—say, 24 hours.

Newspapers invest a lot of money in newsgathering. Reporters track down the news—sometimes that means paying a reporter to sit through four days of city meetings to hear a conversation on Day 5 that turns into a big story. Editors vet the facts and make sure the story is complete and well-rounded. Copy editors check that work for grammar and accuracy—verifying every phone number, looking up every address. A slot checks the copy editor’s work. A proofreader checks the finished page, as does the original editor. Photographers illustrate. Designers organize and present. Even if you don’t include the cost of printing and distribution, there’s a heavy price for trustworthy news.

Newspapers recoup this investment by selling advertising to run alongside that vetted-and-thus-valuable news. Just as with magazines, the cost of a subscription doesn’t cover it. But if other sites are swiping newspapers’ content online, there’s no way for newspapers to recoup the investment with advertising, either. They lose their go-to status for the work they produced.

It makes sense to let them protect it for a time. They gathered the news, they should reap the rewards. It’s counter to a popular movement that suggests all work should be freely shared, but if that model kills off the creator of the work, then is that a successful model?

Other materials are protected in this way. Consider the issue in context of movies that are only available in theaters first before going to DVD. Or songs on the radio that pay their creators a royalty every time they air. Shouldn’t there be similar protection for journalism, something that acknowledges its value and compensates its creator? Much as I love what I do, I don’t often work for free. What say you?

--Julianne W.

Friday, June 26, 2009

Build loyalty with brand integration

In the world of marketing, it’s important to localize your brand and integrate it into the community. This not only builds loyalty among your customers, but also keeps your product top-of-mind.
The integration could be in the form of a sponsorship, such as partnering with a nonprofit like the local Susan G. Komen affiliate. Or it could be in the form of a cross-promotion, in which you align your brand with a property in the community.

Our agency orchestrated a cross-promotion for a SUBWAY® client in western Massachusetts with the Boston Red Sox, one of the hottest properties in the region. During the months of July and August, hundreds of SUBWAY® restaurants in the New England area will be selling co-branded collectable cups, and sandwich artists will be wearing co-branded T-shirts.

While the Red Sox alignment is significant for the New England SUBWAY® restaurants, cross-promotions can certainly be done on any level. Smaller scale examples include partnering with a local zoo, art museum or minor league baseball team, depending on your target audience.
With economic times being tough, it’s important to continue building relationships with your customers. Integrating your brand into your consumers lives, into things that are important to them, will strengthen their perception of your brand and ultimately their loyalty.

Is there a product that you’ve developed affection for, in part because of its involvement in the community or environmental or health issues?

--Kara W.

Wednesday, June 24, 2009

Jammin’ with Jelli


Traditional radio will never be the same. On June 28, CBS Radio is launching a 100 percent user-controlled radio program on KITS-FM, out of San Francisco. Listeners will be able to take over the airwaves via a web service called Jelli, whose motto is “No Suits. No DJs. No Kidding.”

Every song that airs on the station between 10 p.m. and midnight on Sundays will have been chosen and voted upon by listeners. Anything goes, as long as enough people agree. Not only can you vote for your favorite song to be played on the air, but you can also vote for a song to be taken off the air. All this happens in real time.

What will this mean for the radio station’s ratings? With the format fluctuating from country to rap to adult contemporary, will the station be able to keep a loyal audience? Will people enjoy listening to Eminem, followed by Miley Cyrus, followed by Lyle Lovett? (Granted, Lyle Lovett probably would not make it on Jelli’s playlist, but that’s another story).

It’s an interesting experiment that may shed light on listener profiles, but personally, I would rather use Pandora
or Slacker, which allow you to customize your own personal radio station on the web. These services allow you to expand your horizons without having to endure formats that are on the opposite end of your own musical spectrum. Radio would truly be revolutionized if we could figure out how to transfer these custom stations to live radio.

--Tessa G.

Tuesday, June 23, 2009

At heaven’s door with a giant check?

Ed McMahon has passed away after a long and successful career as an actor, sidekick to Johnny Carson and pitchman extraordinaire.

I remember him most clearly as the guy with the giant check. As a kid, I was mesmerized by those American Family Publishers TV spots in which he shows up at someone’s door and changes their life with a huge payoff. I never really knew how much the award was—I was a kid, so a dollar was big money—but I knew it must have been a lot. I mean, did you see the size of the check?

Those spots could be considered the precursor to reality TV, particularly the brand of before-and-after TV to which I am addicted: “What Not to Wear,” “Flip This House” and their counterparts. They make viewers imagine the possibilities. If ordinary Dick and plain Jane can have a fantastic haircut or a gorgeous kitchen in just a half-hour, maybe so could I. And if someone who looks like my next-door neighbor can win an enormous, new-house-new-car-new-life check, maybe so could I. I just need to enter the sweepstakes!

It was a great campaign that took advantage of TV’s visual nature: the oversized cardboard check in hand, the pause outside the door, the jumping and screaming and crying. And it made Ed McMahon a super-good-guy in my memory. Really, could there be a better way to make a living than selling hopes and dreams?



--Julianne W.

Employers, recruiters send wrong message with social media tactics

It’s certainly an employer’s right to research prospective hires’ social media profiles before giving them the job. However, the city of Bozeman, Montana, took things a little too far when it asked applicants for their user names and passwords. That’s a little like asking applicants to provide not only a mailing address, but the keys to their house as well.

This isn’t the first time social media has been used to peer into candidates’ personal lives. One NFL franchise, for example, created a fake female Facebook profile and friended potential draft picks, hoping they’d connect with “her” so the franchise could get a closer look at their profiles
. What’s worse? Honestly displaying yourself at your worst or lying to uncover the truth?

So how can responsible employers do their due diligence without being underhanded? Why not simply create a profile and ask applicants to connect? Candidates with the good sense to delete anything questionable would still be in the mix, and those who don’t would understandably be left out. If you think this gives applicants too much of a chance to hide the unflattering stuff, you might be right—but check your own profile before you throw the first stone. More importantly, in the social media world, as our personal and professional lives increasingly intersect, employers—not just job seekers—will have to adapt. Isn’t it better to give people an honest second chance than to begin a relationship with a lack of trust?


--Anthony J.

Monday, June 22, 2009

Don’t discount the simple

We’re all speeding to capture the potential of social media’s tools. Some amazing possibilities surface that apply and test applications for the technologies.

Churches in Jackson, Mich.; Seattle, Wash.; New York City; and Charlotte, N.C., have explored Twittering in church
and now are designing select, if not all, services for worshipers who embrace the new technology. It’s a far cry from being asked to silence your cell phones and pagers!

And almost daily, you can find reports of the business community applying new advertising and marketing strategies that embrace these emerging tools.

But I learned this weekend that it’s important that we don’t forget the obvious and seemingly simple marketing tactics that have proven themselves time after time.

While helping our son look for a new home, we encountered a number of yard signs alongside traditional “Open House” signs. They pointed out the $8,000 in economic stimulus money available to first-time home buyers. The offer has been available for months, but a sign to remind open-house visitors when they enter a for property is a very simple yet effective tool.

Were we aware? Yes. Had we forgotten about the money? Yes. Did the first property with the sign make a difference? Absolutely. Every visitor to that home—and several others, was met with an important message.

In retrospect, the traffic volume at the homes with these signs was greater than those without. What appears to have made a difference was a simple, common yard sign.


--Mike B.

Wednesday, June 17, 2009

DTV Switch Goes Without a Hitch

As of last Friday, television stations across the country dropped their analog signal, switching exclusively to digital TV. More than 900 stations waited in anticipation for the switch to take place, expecting a plethora of problems. For the most part, there were no major glitches. FCC Chairman Michael Copps declared the transition a success. “For TV broadcasting, it was a final farewell to the Dinosaur Age and the dawn of the Digital Age,” Copps said.

All TV stations in Fort Wayne made the switch with very few issues. The stations received a handful of calls from viewers with reception problems, most of which were resolved by having the viewer re-scan the airwaves for the digital frequency.


--Tessa G.

Tuesday, June 16, 2009

Common Cents Marketing

On sunny days I sometimes walk down the street and get a flatbread at Dunkin’ Donuts for lunch. My egg white with turkey sausage is $1 off right now, thanks to their coupon booklet, and iced tea is free—not in the same visit, of course.

Another coupon in the booklet promotes five Munchkins for 99 cents. I never buy doughnut holes—I usually go all or nothing. But for a buck, I decided, I could have a wee bite of doughnut and share the rest. I chose five Munchkins and gave my coupon to the cashier … who noted that I saved a whole penny off the regular price.

I would agree that a penny saved is a penny earned, but it’s not a particularly large cost savings. This coupon’s value was less for me and more for the retailer, who prompted me to think about and buy doughnut holes. Talk about reframing a message—this one just needed to be framed by a dotted line.


--Julianne W.

Monday, June 15, 2009

Dude! You’re getting some ROI!

According to a post on Mashable, Dell recently determined that their efforts on Twitter have generated $2 million in sales. This proves two things:

1. The impact of social media can be measured.
2. Social media can generate sales.

Now, here’s the catch: In order to calculate the ROI of your marketing efforts, you first have to create unique messages and channels (landing pages, Twitter handles, etc.), so you can pinpoint where your leads/sales come from. Dell had to know, for example, that these sales were at least primarily influenced by their Twitter presence and not other media exposures. You also have to measure—a step that a lot of markers miss. It’s harder than just throwing stuff against the wall and seeing what sticks, but it’s worth the extra effort (and, depending on the stuff you’re throwing, it’s a lot less messy).

Social media doesn’t make marketing any easier, but it can help make the results a little better. If anyone doubts that, tell them about the two million reasons why Dell now believes it’s true.

--Anthony J.


Saturday, June 13, 2009

Not how long it took...

From this day forward, I will no longer measure edit sessions in time increments. They will be measured in amount of food consumed. So instead of finishing up a two-day edit, I'm wrapping up a session that took the following:

One salad
4 pieces of Some Guy's pizza

One bag of Lay's original chips
37 peanut M&M’s
4 Coke Zeros
One Egg McMuffin
3 large fountain Cokes
One brownie

3 bottles of water
The spot is now rendering. The word “render” has been said 22 times. “Processing” has been voiced an additional 17 times. So until next time, have a handful of trail mix, and I'll see you in the edit suite.

--Matt G.




Thursday, June 11, 2009

Can Competitive Advertising Help Your Business?


As an ad agency that represents Subway restaurant franchisees, we have watched competitor after competitor jump on the $5 bandwagon. It’s everywhere, from Pizza Hut’s $5 calzone to Arby’s $5 meal deals.

But the competition’s marketing dollars seem to have assisted in keeping the $5 price point top-of-mind, almost solidifying the value of five dollars.

Starbucks’ CMO, Terry Davenport, is hoping to experience a similar effect from the surge in competitive coffee marketing, specifically from McCafe. While Starbucks wants to remain a premium brand, focused on environmental and social issues, McDonald’s advertising is educating the general public about lattes, mochas and cappuccinos.

Check out this interview with Ad Age and Mr. Davenport in which he elaborates on this topic.


--Kara W.


Wednesday, June 10, 2009

TAB Launches New “Eyes On” Ratings

The Traffic Audit Bureau is fine-tuning the way it measures ratings for out-of-home advertising. The new “Eyes Onmeasurement will add information from mailed surveys about destinations and interviews with drivers who keep weeklong travel logs to driver and pedestrian traffic counts.

The data will be analyzed to provide a “visibility adjustment” for each billboard, which will let advertisers know not only how many cars drove by the billboard, but how many people noticed the ad and remembered it. Outdoor companies will no longer be able to get away with billboard signs with compromised visibility, whether too far from the side of the road or half-covered by overgrown trees. Furthermore, unlike any other medium, the quality of outdoor creative will have an impact on the measurement, as it will affect the number of people who notice and remember the message.

This new system will also provide demographic information, such as gender, age, race and income level. It will answer the question of “how many,” as well as ”who,” “what,” “how often” and “where.”

This richness of quantification will allow advertisers to more precisely understand their audience and make better decisions about billboard locations.


--Tessa G.

Wheelie cool

The Indiana Criminal Justice Institute’s Traffic Safety Division has an important but challenging mission: to reduce death, injury, property damage and the economic costs associated with traffic crashes on Indiana highways.

Perhaps most difficult is making authority and safety seem cool. But ICJI’s new campaign, starting today on TV, radio and billboards, has an authority figure of a different variety: 2006 Moto GP champ Nicky Hayden.

Nicky’s a great spokesperson. He’s got the street credit to talk to a thrill-seeking crowd. As a motorcycle racing pro, he appeals to the nontraditional outsider. And he’s a winner, so he represents something to aspire to.

Nicky also has charisma. Watch how he delivers the last line of this TV spot. “Save a life and be aware: motorcycles are everywhere” could easily devolve into a sing-song rhyme. But Nicky says it like a friendly reminder from one cool guy to another. You wouldn’t want to cut this guy off in traffic, right?

--Julianne W.


Wednesday, June 3, 2009

Sci Fi Channel Steers Away From the “Geek” Demographic

I am a spelling snob, and my greatest pet peeve is the conscious misspelling of common words to make them appear more hip and cool. For example, “night” becomes “nite,” “light” becomes “lite,” etc. Somehow it has become okay to change the English language to one’s fickle delight. Imagine my frustration in this age of texting, Facebooking, and Twittering, wherein this genre of abbreviated writing is rampant.

The Sci Fi network is joining the bandwagon of language distortion. As of July 7, their name will change to SyFy in an effort to appear less geeky and appeal to a wider demographic.


According to Tim Brooks, who helped launch the Sci Fi Channel, “the name Sci Fi has been associated with geeks and dysfunctional, antisocial boys in their basements with video games and stuff like that …” Seriously? Stereotyping and insulting your core audience is not the best marketing strategy.

The Sci Fi Channel has already tried to branch out by incorporating wrestling, original movies and reality shows in its programming. The name change is yet another step toward homogenization and the potential alienation of its most loyal viewers—the geeks. At least they know how to spell.



--Tessa G.

Tuesday, June 2, 2009

The Scoop On Coupons

My mom raised a coupon shopper. Back in the day, I could orchestrate an evening of visits to three grocery stores within a mile of my home, coupons sorted by store and by aisle, and save 50 to 80 percent. Being poor makes you crafty.

Now that I can afford more produce and whole foods, I’m less diligent about clipping. But when I saw that Unilever is going to test mobile coupons, well, I got a little 50-cents-off thrill.

The idea is simple. Visit Samplesaint.com and download offers to your phone. When you get to the store, the cashier scans your phone and reads your discounts, which are applied to your bill. It’s much like using a key fob at the grocery for savings at checkout, but without the store-loyalty part.

So can I please get all kinds of discounts this way? Big Brother already knows what I buy. Just make it cheap and easy. Don’t make me track down the scissors and carry around a little stack of papers or download coupons and discover I’m out of printer ink. I want all my discounts with me at all times: oil changes, dinners, dry cleaning…all of it. I’m asking to be marketed to.


Of the three budgets alluded to by Andy Murray, chief executive of in-store-marketing agency Saatchi & Saatchi X, my frustration budget might be tighter than even time or money. Call me crazy, but when you call, be sure to send those offers to my phone.


--Julianne W.

Youngest adults not twitterpated with Twitter

More evidence that social networking isn’t just for the kids: According to a new study by the Participatory Media Network and Pace University, only 22 percent of 18- to 24-year-olds use Twitter. This pales in comparison to this same group’s participation on sites such as Facebook and MySpace, where use is nearly universal.

So why aren’t more of the youngest adults twitterpated? There are several possibilities, but I think this reveals some of Twitter’s shortcomings—the fact that Twitter is more about self-promotion than the larger community, for example. And whereas Facebook gives users a bird’s-eye view of the latest news in their friends’ lives, Twitter provides just a glimpse at a time. Twitter is significantly more labor intensive, making it perhaps not worth the effort unless it’s important to have constant updates. Can you think of any friends whose news is so timely and immediate that you’ll miss something without a constant connection? Probably not many. Isn’t it easier to get an overview of what everyone is doing a couple of times a day?

I’ll admit that even though I’m on Twitter, I’m a skeptic. Some businesses--like NAKEDPizza, for example--have made great use of micro-blogging. But unless it’s a first-priority strategy, it’s hard to justify from a ROI standpoint (even if all you’re investing is time). I certainly may change my mind; after all, not too long ago, I didn’t see the need for a Twitter account
. But for now, I think it’s worth listening to the 18- to 24-year-olds. Just don’t expect to hear a lot of tweets from them anytime soon.

--Anthony J.

Friday, May 29, 2009

Howl at the Moon?

I had no idea an Amazon review could spark such a cultural phenomenon. Have you heard about the Three Wolf Moon T-shirt? It is all the rage on Amazon.com, thanks to a 32-year-old law student from New Jersey named Brian Govern.

Govern’s review of the shirt on Amazon sarcastically stated, “This item has wolves on it which makes it intrinsically sweet and worth 5 stars by itself, but once I tried it on, that’s when the magic happened.” His review generated nearly 700 similar comments and catapulted Three Wolf Moon from sales of two to three shirts a day to 100 an hour. Michael McGloin, creative director of the Mountain, the company that made the shirt, said, “You could not dream of getting this worldwide notoriety for a shirt, but it became a viral visual.”

This shirt has been Amazon’s top-selling item of apparel every day since May 19, perhaps because of some of the following reviews:

“As soon as I put this shirt on the Bank called to apologize for trying to foreclose on my home.”
“When I opened the package, the focused radiance of the shirt actually burned my shadow onto the wall.”

The sarcasm is almost irresistible! Kinda makes me want one, too. It’s even made the New York Times. See for yourself on Amazon.


--Kara W.

Real time support now “nearly a requirement”

A few years ago, I visited LandsEnd.com, and I was amazed to see that they offered live support via chat. Well, a lot can change in a few years, and now not only am I not amazed by sites that offer live chat, but I’m a little disappointed by those that don’t.

Apparently I’m not alone. A recent Adweek.com story about the new realities advertisers are facing, for example, discusses consumers’ expectation of “instant gratification” when it comes to customer service. And live chat is just one of the tools marketers need to consider when it comes to responding to these expectations. As Andy Jacobs of MRM Worldwide says:

"Our clients find themselves in a very reactive world...They're forced to respond to things. They need methods by which they can confidently and quickly publish info through the right channels."

How are companies doing this? Twitter is in the mix, of course, because companies can monitor customer comments and respond in near real-time. But other innovative tools exist that allow organizations to connect with customers more quickly than ever before. One example: the message board on the Ivy Tech Community College home page, where students, parents and prospects can post questions about everything from financial aid to transferring credits to a four-year college or university. In addition to responding directly to those who post, the message board also provides ready answers to the most commonly asked questions.

How is your organization responding to your customers’ need for “instant gratification”? What tools do you wish other companies would provide to get you faster answers to your questions?

--Anthony J.









Ethics and Blogging: An oxymoron?

An article posted May 19 on BusinessWeek.com, briefly covers some good background on blogging, ethics and – gasp – regulation by the FTC. The subhead is “The Federal Trade Commission wants bloggers to disclose when they’ve been wooed with cash or freebies from companies they cover.”

The report lists several examples of blog posts that have been written because a company provided a product to the writer at no charge. I wondered: Is this bad? Is it good? Is it any different than what routinely happens in trade publications when articles are written about new cars, boats, trucks or other products?

Seems to me that if a writer, regardless of the communications vehicle being used, is given the latitude to write honestly about his or her experience with the product, what better way to provide readers with valuable information assessing it? That scenario is based on seemingly ethical behavior.

The risk and ethical questions come into play if the person writing about a product is simply regurgitating something positive crafted by the company behind the product or service or simply not accurately reporting a true experience.

The questions become:

Does listing that some form of compensation has been given for mentioning a product or service within a post help assure an ethical assessment?

Do blogs need governmental oversight?

I’m curious. What do you think?


--Mike B.